Mattress Warranty Request Form

1. Complete the Warranty Claim Request. Be sure to include the required photos.

2. If you have an impression please be sure to include a photo. Measure the impression in an area where there is no stitching by placing a straight edge across the area and using a ruler to measure the depth of the impression on top of the quilting. Take a photo of the measurement.
Other Photos to include:
*Overview Top Shot
*Side View
*Any Affected Area
*Law Tag has numbers that will need to be recorded on the Request Form. Please Review

3. Include a copy of your sales receipt.

4. Please note that delivery or pick-up is not included in the warranty. Please read your warranty card coverage for further details.

5. Foundations with warranty issues are highly unlikely. Be sure your mattress and foundation are sitting correctly in the frame

Warranties do not cover comfort issues. They are designed to protect the consumer from manufacturing defects.

Name (Last, First) *
Address Address *
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
Phone Phone - ### - ### ####
Which product(s) are you having a problem with: *

Please read the manufacturer’s warranty card that came with your mattress and/or box spring (This information may also be obtain on the manufacturer’s website) for full information about what may or may not be covered. Some of the manufacturer’s requirements to be covered under the warranty are:

1. Mattress and/or Box Spring are free from stains and/or soil.
2. Law tags must be attached to products or in your possession.
3. You must have the original or copy of purchase receipt that shows date, model, and amount paid.

Please note on your warranty card that delivery or pick-up is not included and it is rare that both a mattress and box spring would have an issue that is covered under the manufacturer’s warranty.

If you do not use a box spring then please write in “None Used”.
Mattress Model Name *
Foundation Model Name *
SIZE
WARRANTY FROM LAW TAGS
DATE FROM LAW TAGS DATE FROM LAW TAGS / MM / DD YYYY
MATTRESS DATE OF PURCHASE MATTRESS DATE OF PURCHASE * / MM / DD YYYY
DEALER OF MATTRESS PURCHASE
FOUNDATION DATE OF PURCHASE FOUNDATION DATE OF PURCHASE * / MM / DD YYYY
DEALER OF FOUNDATION PURCHASE
Location of purchase *
As clearly and specifically as possible, tell us about your complaint.
If you are having problems with both the mattress and the box spring, describe all problems and indicate whether it pertains to the mattress or box spring.
Attach pictures that show the issue with your bed. For example if there is a tear, stain, body impression, please take a picture that accurately shows the issue. *

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If your mattress has deep body impressions, please measure the deepest one in the following manner: (1) place a string tightly across the bed, (2) place the end of a ruler in the deepest point and note its depth. It would be very helpful in expediting your claim if you would attach a picture of this measurement (sample picture attached

DEEPEST IMPRESSION *
WHAT IS YOUR FRAME MADE OF? *
Attach a picture of your bed frame showing the location(s) of supports *

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Upload a File

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Have we replaced this bedding before? *

Have we replaced this bedding before? YES NO
If yes, please indicate when and for what reason
Warranties do not cover comfort issues. They are designed to protect the consumer from manufacturing defects.

I consent that the information above is accurate and complete to the best of my knowledge. I further understand that even if my mattress and/or box spring is authorized for warranty replacement, it will have a final inspection by the store personnel. The final inspection will either take place on delivery of my replacement piece or when I return my defective piece to the warehouse. This final inspection will take precedence and could void my warranty replacement authorization. *

Draw or Type

I understand this is a legal representation of my signature. Clear

Full Name

I understand this is a legal representation of my signature.
Today's Date Today's Date * / MM / DD YYYY
We are sorry that you have had issues with a mattress and/or box spring. We will do our best to help you solve any issues with the quality of this product and will evaluate this completed request with the manufacturer as soon as possible! You will be informed of how to best remedy your issues and if it falls under the coverage of the manufacturer’s warranty.

Please provide your email address here: *
MUST UPLOAD A PHOTO OF YOUR SALES RECEIPT

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